Fello Privacy Policy

Last updated: January 2026

This Privacy Policy describes how we collect, use, and protect your personal information when you use the Fello application.

Your Privacy Matters

At Fello, we are committed to protecting your privacy and the privacy of your family. This policy explains how we collect, use, and safeguard your information.

1. Introduction

This Privacy Policy describes how eBera Consulting AB ("we", "us", or "our") collects, uses, and shares information about you when you use the Fello mobile application ("App"). By using the App, you consent to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

We collect information you provide directly to us, including: Account Information: • Email address • Password (encrypted) • Profile names (parents/guardians) • Date of birth • Profile photos Family Information: • Number of children • Children's ages/birth dates (not names) • Family interests and activities • Bio and description Location Information: • City and country • Approximate location for matching purposes Communication Data: • Messages sent through the App • Match history and interactions

3. Automatically Collected Information

When you use our App, we automatically collect: • Device information (type, operating system, unique identifiers) • Log data (access times, pages viewed, app crashes) • Usage patterns and preferences • IP address and general location • Cookies and similar tracking technologies

4. How We Use Your Information

We use collected information to: • Provide, maintain, and improve our services • Create and manage your account • Match you with compatible families • Facilitate communication between users • Send notifications and updates • Respond to your requests and support inquiries • Analyze usage patterns to improve the App • Detect and prevent fraud or abuse • Comply with legal obligations

5. Children's Privacy

Protecting children's privacy is especially important to us. Our App: • Does not directly collect personal information from children • Only allows parents/guardians to add children's information • Limits children's information to age/birth date (no names stored) • Never shares children's information with third parties for marketing • Allows parents to review and delete children's information We comply with applicable child privacy laws, including GDPR provisions for children's data.

Special Protection for Children's Data

We implement additional security measures and strict access controls for any information related to children. Parents maintain full control over their children's data.

6. Information Sharing

We may share your information in the following circumstances: With Other Users: • Profile information you choose to make public • Messages you send to other users • Match information (when both parties agree) With Service Providers: • Cloud hosting providers • Analytics services • Customer support tools For Legal Reasons: • To comply with legal obligations • To protect our rights and safety • To prevent fraud or abuse We DO NOT sell your personal information to third parties.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. After account deletion: • Profile data is deleted within 30 days • Messages may be retained where the other party still has an account • Anonymized data may be retained for analytics • Backup copies are purged within 90 days

8. Data Security

We implement appropriate security measures including: • Encryption of data in transit and at rest • Secure authentication protocols • Regular security audits • Access controls and monitoring • Employee training on data protection However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to: • Access: Request a copy of your personal data • Rectification: Correct inaccurate personal data • Erasure: Request deletion of your personal data • Restriction: Limit how we use your data • Portability: Receive your data in a portable format • Object: Object to certain processing activities • Withdraw Consent: Withdraw consent at any time To exercise these rights, contact us at support@getfello.app.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including: • Standard contractual clauses • Adequacy decisions by relevant authorities • Other legal mechanisms as required

11. Third-Party Services

Our App may contain links to third-party services. We are not responsible for the privacy practices of these services. We encourage you to read their privacy policies. Third-party services we use include: • Google Analytics (usage analytics) • Firebase (authentication, cloud services) • Cloud storage providers

12. Push Notifications

We may send push notifications about: • New matches and messages • App updates and features • Important account information You can opt out of push notifications through your device settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by: • Posting the new policy in the App • Sending an email notification • Displaying a prominent notice Your continued use of the App after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: eBera Consulting AB Email: support@getfello.app Sweden

15. Supervisory Authority

If you are located in the European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority. In Sweden, this is: Swedish Authority for Privacy Protection (IMY) www.imy.se

Fello

Connecting families, building communities